Mr Bet Casino - Аккаунт игрока был закрыт, а баланс аннулирован.

I deposited using a different account and was then informed that this is prohibited. I said I didn't know and I was sorry and it won't happen again. In the chat it was said that you need a screenshot of the deposit and then I would get my winnings if it doesn't happen again. When I sent the document, my account was blocked and the money was withheld. I then asked in the chat why this happened and the answer I got was because it is forbidden. The problem is I had already received a payout of 500 euros even though I had deposited in the same way. That's why I didn't understand why 500 euros were ok and at 2200 euros you realize that it's forbidden. I also asked this in chat but didn't get a proper answer.

Ich habe über ein anderes Konto eingezahlt und wurde dann informiert das dies verboten ist. Ich sagte das ich dies nicht wusste und es mir leid tat und das nicht wieder vor kommt. Im Chat hieß es dann das sie einen Screenshot von der einzahlung brauchen und dann würde ich meinen Gewinn bekommen wenn es nicht wieder vor kommt. Als ich das Dokument verschickte wurde mein konto gesperrt und das geld einbehalten. Ich fragte dann im chat nach warum dies passiert ist und als antwort bekam ich weil es verboten ist. Problem ist ich hatte bereits vorher eine Auszahlung von 500 Euro bekommen obwohl ich auf die selbe Weise eingezahlt hatte. Deshalb habe ich nicht verstanden warum 500 Euro ok waren und bei 2200 Euro stellt man fest das es verboten ist. Ich fragte dies auch im Chat bekam aber keine richtige Antwort.

Hello Christian,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you have any evidence where the casino would agree to verify your friend's deposit? I've checked all the screenshots provided but it's not among them. How much did you deposit in total to your casino account? Was you already verified when you received the 500€?

Looking forward to your answer.

Regards,

Nick

Hello Christian,

Unfortunately if there is no evidence that the casino said it was all right to verify a 3rd party deposit are hands are basically tied. As it is strictly against the rules to use someone else's deposit method, the casino had every right to void the winnings and only to return the deposit. As the first withdrawal did not require verification, the casino could not know that it is not your own payment. As mentioned above, if there is no proof that the casino was willing to verify it, we can do nothing.

The complaint will be now rejected as the player breached the casino terms and they had every right to void his winnings.