MyStake Casino - Игрок не может выйти.

Good morning, I am addressing you, for the simple reason that the first withdrawal went well for me, it was the amount of $50... and then I put more money to play and I made $50 to withdraw and they did not give me the withdrawal, they reinstated it , and telling me that I had to wait 3 days to have my money, which the money was returned, because my Xrp wallet address was invalid, where yesterday I dropped the $50 to that same address... so I need It really helps, and that they tell me how the payment process is, I already verified my profile in the part of my id and email, is that enough for me to receive my money? please help

buenos dias me dirijo hacia ustedes, por la sencilla razon de que el primer retiro me fue bien, fue la cantidad de 50$.. y luego meti mas dinero para jugar y hice 50$ para retirar y no me dieron el retiro me lo reinteraron,y diciendome que tenia que esperar 3 dias para poder tener mi dinero,lo cual el dinero fue regresado, por que mi direccion de billtera de Xrp era invalida,donde a esa misma direccion ayer me cayo los 50$... entonces necesito de verdad ayuda, y que me digan como es el proceso de pago, ya verifique mi perfil en la parte de mi id y el correo electronico,eso es suficiente para yo poder recibir mi dinero? por favor ayuda

Hello gabrielagostini95,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the rejected withdrawal? Did you try to request for it again since or to use a different payment method?

When was the last time you spoke to the casino and what did they respond?

Looking forward to your answer.

Regards,

Nick

I made the withdrawal and they refunded it to me and that's it, so I don't understand why the money can fall on the page, but to pay one the money is a problem, I mean, I don't understand what it costs them to pay the money for one, and how much time is the 2nd retreat

Hice el retiro y me lo reintegraron y ya, entonces no entiendo por qué si puede caer el dinero de una en la página pero para pagarle a uno la plata es un problema o sea no entiendo que les cuesta pagarle el dinero de una, y cuánto tiempo es el 2 do retiro

Hello gabrielagostini95,

Did you try to process the withdrawal through a different payment method? Did you try to request the withdrawal again since to your XRP wallet?

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Dear gabrielagostini95,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.