N1 Casino - Аккаунт игрока заблокирован.

Good evening and happy birthday, I opened an account 3 days ago at N1casino and deposited the amount of 10 euros, which I lost, this does not bother me, there was a kind of bonus inside that if you answered some questions you would win 30 free spins, which I did without give the free spins I contacted them and they told me to send them screenshots which I sent without any response I tried to contact them without result since yesterday I can't even log into my account because it gives me the wrong information while I put the ones I registered with I contacted them again and they said they will email me to change my password they haven't sent anything since yesterday my account remains closed with no explanation I am looking for an answer as to why this happened I consider this unacceptable customer behavior thank you

Καλησπέρα και χρόνια πολλά με υγεία λοιπόν άνοιξα πριν 3 ημέρες λογαριασμό στο Ν1καζινο και κατέθεσα το ποσό των 10ευρω το οποίο το έχασα αυτό δεν με ενοχλεί υπήρχε μέσα ένα είδος μπόνους που άμα απαντούσε σε κάποιες ερωτήσεις κερδιζεσ 30 φρι σπιν το οποίο και έκανα χωρισ να μου δώσουν τις δωρεάν περιστροφεσ επικοινώνησα μαζί τους και μου είπαν να τους στείλω skreenshots το οποίο και έστειλα χωρισ καμία απάντηση προσπάθησα να επικοινωνήσω μαζί τους χωρισ αποτέλεσμα από εχτές δεν μπορώ να μπω ούτε στον λογαριασμό μου γιατί μου βγάζει λάθος στοιχεία ενώ βάζω αυτά που εκανα την εγγραφή μου επικοινώνησα πάλι μαζί τους και μου είπαν πωσ θα μου στείλουν email για να αλλάξω τον κωδικό μου χωρισ να έχουν στείλει τίποτα από εχτές ο λογαριασμοσ μου παραμένει κλειστός χωρισ καμία εξήγηση επιζητώ μια απάντηση για ποιο λόγο έγινε αυτό που το θεωρώ απαράδεκτη συμπεριφορά για πελάτη ευχαριστω

Dear Tracer900,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Tracer900,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening, I told you that I closed my account, don't send me unnecessary messages, and secondly, where does the very good rating at Casino 1 come from? we are talking about an unacceptable company with dozens of complaints from players don't say things that are not true without knowing you do the same from what I have seen with other casinos I don't know exactly what you are trying to achieve just don't mislead the people who play their money

Καλησπέρα σας είπα πως έκλεισα τον λογαριασμό μου μην μου στέλνετε άσκοπα μηνύματα και δεύτερον από προκύπτει η πολύ καλή βαθμολογία στο Casino 1? μιλάμε για απαράδεκτη εταιρεία με δεκάδες παράπονα από παίκτες μην λέτε πράγματα που δεν ισχύουν χωρισ να ξέρετε το ίδιο κάνετε από ότι έχω δει και με άλλα καζίνο δεν ξέρω ακριβώς τι προσπαθείτε να πετύχετε απλώς μην παρασερνετε τον κόσμο που παίζει τα χρήματα του

I’m sure you understand, Tracer900, that I don’t work for N1 Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem. 

Could you please advise if there are any funds being held by the casino?

Dear Tracer900,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.