NovaJackpot Casino - Вывод средств игрока отложен, а аккаунт заблокирован.

Hello all.

I have recently ran into a casino known as NovaJackpot.com, operating with a curacao license and under the company Rabidi N. V.

This company has been holding my withdrawal for a month now after their website promises a 3-5 day withdrawal. Since day 3 of the withdrawal process, I kept asking the live support when the money would be sent out and they just kept responding with the automated response of "soon". They have no actual intention of sending it out and after threatening to report their company to the licensing agency for the casino, they banned my account. Please stay away from this casino.

Their email support has also not replied to any of my emails that I sent weeks ago.

Amount deposited: $910

Amount attempted to be withdrawn: $520

Dear llamaontv,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that the casino closed your account with the remaining balance still in it?
• Could you please advise which games you focused on while your account was active - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I played slots, no bonuses, withdrew the money and did receive it in a week, after the week, I spoke to support everyday for 3 weeks straight asking when they were gonna send it out. Eventually they banned my account.

Thank you very much for your reply, llamaontv. Have you received any explanation from the casino regarding the blocked account? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear llamaontv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.