I replenished my account with 9k rubles, my deposit was "lost", the website showed the status of rejection, they requested bank statements, which my bank does not make in the format they want. I uploaded them to the one the bank makes, converted them to the one they need, checked that there was all the payment data, number, name, bank codes, etc., this is not the first time this has happened. For 4 weeks they did not find the deposit, they only demanded new statements, and in response that the bank does not make such "send a screenshot of the correspondence with the bank". A disgraceful product, I will never work with 1win holding again, neither as a player nor as a marketing partner. And I do not advise you to do the same, I closed the account. This is not a complaint, but a review, I am not interested in the answer from the product, I hope these 9k rubles will help you a lot.