Dear Peter14,

Thank you for your feedback! We are delighted to hear that you enjoyed the selection of games and the smooth gameplay, and that you found our customer service friendly and helpful. We appreciate that you recognize our modern approach and options such as Paysafe.

However, we are sorry to hear of your frustration with the withdrawal process. We understand how important timely withdrawals are and are actively working to improve this aspect of our service. While our team does their best to process withdrawals as quickly as possible, delays may occur due to manual verification processes performed to ensure secure transactions.

Please rest assured that withdrawal requests will be processed as quickly as possible and your money is safe.

Thank you for choosing our casino and we look forward to providing you with an even better experience next time!

Best regards,
The Rooster.Bet

Lieber Peter14,

vielen Dank für Ihr Feedback! Es freut uns sehr zu hören, dass Ihnen die Auswahl an Spielen und der reibungslose Spielablauf gefallen haben und Sie unseren Kundenservice als freundlich und hilfreich empfunden haben. Wir wissen es zu schätzen, dass Sie unseren modernen Ansatz und Optionen wie Paysafe anerkennen.

Es tut uns jedoch leid, von Ihrer Frustration über den Auszahlungsprozess zu hören. Wir wissen, wie wichtig pünktliche Auszahlungen sind und arbeiten aktiv daran, diesen Aspekt unseres Services zu verbessern. Obwohl unser Team sein Bestes tut, um Auszahlungen so schnell wie möglich zu bearbeiten, kann es aufgrund manueller Überprüfungsprozesse, die zur Gewährleistung sicherer Transaktionen durchgeführt werden, zu Verzögerungen kommen.

Bitte seien Sie versichert, dass die Auszahlungsanfragen so schnell wie möglich bearbeitet werden und Ihr Geld sicher ist.

Vielen Dank, dass Sie sich für unser Casino entschieden haben, und wir freuen uns darauf, Ihnen beim nächsten Mal ein noch besseres Erlebnis bieten zu können!

Mit freundlichen Grüßen,
Die Rooster.Bet

Dear Peter,

Thank you for taking the time to share your feedback. We are sorry to hear that you are unhappy with your recent experience at our casino.

We would like to clarify that no deposit was made by you during your time at our casino, which means that you were not eligible for the deposit bonuses. But we do offer no-deposit offers, like free spins bonuses, which you have received twice and won from one of them as well. However, it is important to note that our Terms and Conditions state the wagering requirements and maximum winning amount if any of such offers, and this aligns with industry standards overall. We take our commitment to fair and responsible gaming seriously, and we always strive to provide a safe and enjoyable experience for our players.

We would like to clarify that while we do not currently offer German-speaking support agents, we do offer support in English, which is widely understood and spoken in many countries, including Germany. Our support team is highly trained and dedicated to providing the best possible service to all of our players, regardless of their native language. We understand that language barriers can be frustrating, and we apologize for any inconvenience this may have caused you.

We are committed to providing support to all of our players in the most efficient and effective way possible, therefore we appreciate your feedback and will take it into consideration as we continue to work on improving our services. We hope that our answer clarifies any misunderstandings and we look forward to serving you in the future.

Best regards,
Letslucky Casino

Hello!

We are sorry that your experience at DuxCasino didn’t quite match your expectations. We would like the opportunity to investigate your feedback further. Please could you contact as at support@duxcasino.com We’ll work with you to resolve any issues as quickly as possible.
Your satisfaction is important to us, dear, and we will do our best to improve a current payment system.

Best regards,
DuxCasino Team.