Pit Bet Casino - Вывод средств игроками задерживается и отклоняется.

Hello, I won a large amount from this casino on Sunday 22nd December, I uploaded my verification documents as normal, waited to amount of time it said to verify my address at the time was verified as it had a green tick next to it but I had to wait 3 days for my bank card once that was verified I made my withdrawal of £900 but it was for it to be rejected a day later as they said I need to upload another copy of my address I did this which took a week to verify, once I did this I withdrawal £500 leaving £300 to withdrew after, waited 3 days as it was just pending even though it has 24hr to be processed I spoke to different agent on chat and was told it was because the holidays and it was due to be processed that day, still nothing.

following day still pending asked again and was told the same it would be processed that day, hours later the withdrawal was rejected asked on the chat why again and the response was I don’t know your have to check with support team email them, that was her response abs I’ve heard nothing since .

all the reviews seem to be correct this site is a scam and do not pay out.

Dear Hayleyp1,

Thank you very much for submitting your complaint. I’m sorry to hear about the trouble you're experiencing with your withdrawal, and I understand your frustration.

To help us better understand the situation and assist you in resolving the issue, could you kindly clarify the following:

• Have you received any of your winnings so far? If yes, how much have you been paid out?
• How much of your remaining balance is still due for withdrawal?
• Can you confirm whether the casino has provided any updates on the reasons behind the repeated rejections or delays of your withdrawals?
• Were you able to successfully complete all the verification steps (e.g., address, bank card) without any further issues?

Your cooperation is crucial for us to proceed with this case and to mediate between you and the casino effectively. Without your input, we won’t be able to make progress or resolve the issue.

If you have any additional relevant communication from the casino that you would like to forward, please feel free to send it to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Dear Hayleyp1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.