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Yes my bank doesn’t have a swift number I have a permanent Bitcoin address they could send me my winnings but because I used the bank I have had to deposit all I I have lost they have no problem accepting it internationally but they want deposit my winnings back into my account I have asked them to plz send it to my Bitcoin wallet this one time they want because I have not deposited with it they want me to change banks give them a month of me showin money into and out statements u ask them to send it to me in a check they said they don’t I truly need my winnings I’m taking care of my 82 year old mother and I can’t work right now can u guys plz help me get my money plz

Dear Moongoon5,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank u they can send me my money I feel it’s away to make me play or just not pay me my bank does international deposits or u would not have lost all that money before I won 2500.00 that is still pending for with draw

Dear Moongoon5,

Have you received your withdrawal from the casino yet?

thank u for answering me back it was on 6/13/2024 when they approved it and then they sent me a email saying that my bank was on there list not to send money to I have stride bank n.a. I truly need this money I can take a pic of my winnings and also were they show it approved then it’s not I sent them everything they ask for they even said at first they could do a Bitcoin withdraw one time it’s went away but I appreciate you helping me thank u

No I have not

Just cancel this complaint I spun it off they sent me a email saying they wasn’t gonna send it I want never play here ever again

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.