Revolution Casino - Запрос игрока на вывод средств задерживается.

I registered on 08/27/24 at Revolution Casino. After making a deposit and claiming the registration bonus, I won 350 euros. I requested a withdrawal on 08/28, but the money has not been credited yet, and the withdrawal request has not been approved by the finance department. Every day, I contact live chat, and they tell me not to worry, that it's with the finance department for approval and that it will be credited soon. This makes me feel that this casino is a scam.

Εχω εγγραφει στις 27/8/24 στο Revolution Casino και ενω εκανα καταθεση και πηρα τη προσφορα εγγραφης κερδισα 350 ευρω και εχω αιτηθει αναληψη απο τις 28/8 και ακομα τα χρηματα δεν εχουν πιατωθει και η κατασταση αιτηματος αναληψης δεν εχει εγκριθει απο το οικονομικο τμημα.Καθε μερα επικοινωνω με το live chat και μου λενε να μην ανησυχω οτι ειναι στο οικονομικο τμημα για εγκριση και οτι θα πιστωθουν συντομα.Αυτο με κανει να νιωθω οτι το καζινο αυτο ειναι απατη.

Dear Elenigianni1991,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Good morning, thank you very much for your prompt reply. There is no problem in identifying the details because I asked them. In other casinos the money is credited in 1 to 3 days. the issue is settled. If I see the other week that you do not approve the withdrawal, I will contact you again to help me

Καλημερα σας ευχαριστω πολυ για τημ αμεση απαντηση σας.Δεν υπαρχει προβλημα στην ταυτοποιηση των στοιχειων γιατι τους ρωτησα.Σε αλλα καζινο σε 1 με 3 μερες τα χρηματα πιστωνονται.Οταν ομως κανουμε καταθεση καετυθειαν εγκρινεται.Συνηθως το πολυ σε 7 μερες απο οτι μου ειπαν διευθετειται το θεμα.Αν δω και την αλλη εβδομαδα οτι δεν εγκρινετε η αναληψη θα επικοινωνησω παλι μαζι σας για να με βοηθησετε

Dear Elenigianni1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening, the money has not yet been credited to me. Please help me. I think revolution casino is a scam. I contact them every day and they tell me that the withdrawal will be approved soon but nothing happens. What can I do?

Καλησπερα σας ακομα δεν μου εχουν πιστωθει τα χρηματα.Σας παρακαλω βοηθηστε με.Νομιζω οτι το revolution casino ειναι απατη.Επικοινωνω καθε μερα μαζι τους και μου λενε οτι θα εγκριθει συντομα η αναληψη αλλα δεν γινεται τιποτα.Τι μπορω να κανω?

Good evening, you haven't answered me what I can do because the money hasn't been credited yet and the withdrawal hasn't even been approved. Every day I contact them and they tell me it will be sorted out soon and not to worry. But after so many days I think it's scam and I will lose my hard earned money

Καλησπερα σας δςν μου εχετε απαντησει τι μπορω να κανω γιατι ακομα δεν εχουν πιστωθει τα χρηματα και ουτε καν δεν εχει εγκριθει η αναληψη.Καθε μερα επικοινωνω μαζι τους και μου λενε θα διευθετηθει συντομα και να μην ανησυχω.Ομως μετα απο τοσες μερες νομιζω οτι ειναι απατη και θα χασω τα χρηματα που κερδισα

Thank you for your reply, Elenigianni1991. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Additionally, if possible, please post a screenshot of your withdrawal history here in this thread.

Good evening, I was not asked for identification and when entering the account verification it also says that account verification is not required. I asked them at the help center and they told me that identification is not required. I am sending you in addition to the withdrawal request which I first made on 28/8, then I saw that it was pending for many days, I canceled it and did it again on 5/9 somehow and the system and the icon that states that no verification is needed were stuck.

Καληαπερα σας δεν μου ζητησανε ταυτοποιηση και μπαινοντας στην επαληθευση λογαριασμου επισης λεει οτι δεν χρειαζεται επαληθευση του λογαριασμου.Τους ρωτησα κ στο κεντρο βοηθειας και μου ειπαν δεν χρειαζεται ταυτοποιηση.Σας στελνω εκτος απο το αιτημα αναληψης το οποιο πρωτα εκανα 28/8 μετα ειδα οτι εκκρεμουσε πολλες μερες το ακυρωσα κ το ξανα εκανα 5/9 μηπως κ ειχε κολλησει το συστημα και το στηγμηοτυπο που αναφερει οτι δεν χρειαζεται επαληθευση.

Good day to you

Problem solved. Thank you for your interest.

Καλημερα σας

Το προβλημα επιλυθηκε.Σας ευχαριστω για το ενδιαφερον.

Dear Elenigianni1991,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru