Roby Casino - Претензия игрока на бонус отклонена.

I received an offer by email. I was supposed to get a 200% bonus after making a deposit. This was supposed to be activated automatically. It wasn't activated. I asked in the chat and Alex forwarded it to the relevant department. After hours of waiting, I was told in the chat that the administrator had rejected the bonus. No explanation given!! I find this highly dubious. You get a personal offer and after making a deposit you say no. I think this should be made public and I hope for your help in finding a solution.

Ich habe ein Angebot per Mail bekommen. Ich sollte nach der Einzahlung einen Bonus von 200% bekommen. Dieser sollte automatisch aktiviert werden. Er wurde nicht aktiviert. Ich habe im Chat nachgefragt und Alex schickte es die zuständige Abteilung weiter. Nach Stunden der Wartezeit wurde mir dann im Chat erklärt das der Administrator den Bonus abgelehnt hätte. Keine Begründung!! Ich finde das höchst unseriös . Man bekommt ein persönliches Angebot und nach der Einzahlung sagt man nein. Ich finde das man das öffentlich machen sollte und ich hoffe auf Ihre Mithilfe bei der Lösung.

Dear Roswitha74,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roby Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please share shat justification you received from the casino denying you the welcome bonus?
• Have you asked the casino to refund you the deposit?
• Have you decided to continue to play with the deposited funds?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas, the employee in the chat didn't give me a reason. They just said that the administrator had rejected it. I then wanted my money back, but they didn't respond. I could take part in tournaments. I also sent two emails to the casino, but unfortunately I didn't get a response. I have now wagered the money, but in my opinion this bonus strategy should be reported publicly so that other players are warned. I find this behavior dubious.

MEGA RELOAD OFFER

[ link removed by casino.guru admin]

Roswitha,

We boost your end of month with the following offer:

200% up to €600!

The Bonus will be credited automatically to your account after you make a deposit.

Get your bonus boost now!

That was the offer.

Unfortunately I couldn't upload the screenshot.

Hallo Tomas, eine Begründung wurde mir von der Mitarbeiterin im Chat nicht genannt. Es wurde nur gesagt, das der Administrator es abgelehnt hätte. Ich wollte dann mein Geld zurück, aber darauf reagierte man nicht. Ich könne ja an Turnieren teilnehmen. Ich habe auch 2 Mails an das Casino gesendet aber leider keine Antwort bekommen. Das Geld habe ich jetzt umgesetzt, aber nach meiner Meinung sollte man über diese Bonusstrategie öffentlich berichten, damit andere Spieler gewarnt werden. Ich finde dieses Verhalten unseriös.

MEGA RELOAD OFFER

[link removed by casino.guru admin]

Roswitha,

We boost your end of month with the following offer:

200% up to €600!

The Bonus will be credited automatically to your account after you make a deposit.

Get your bonus boost now!

Das war das Angebot.

Leider konnte ich die Screenshot nicht hochladen.

Thanks for your reply and explanation.

I understand your frustration if the casino offers you a bonus and later denies it.

Please understand that we can't compel the casino to grant you bonuses, not penalize them if they fail to give you a bonus.

Since you confirmed you already played with the deposited amount, there is no further action that we can take and the complaint will be closed.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.