Selector Casino - Игрок не может снять выигрыш.

Refused to pay!

Отказлись платить!

Hello uliatolstova,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you had 2 active bonuses at once? Would you be so kind and send me the whole conversation between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear uliatolstova,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you for your concern! I didn't think that you would seriously deal with this business .. I just wanted to complain to someone!

As for the bonuses that day, I started with (0) on my account and got more than 2200 rubles, but it was not so easy a roll of the year that I tried and I think that I recaptured these bonuses. I put the money on the withdrawal, then why no one notified me, they say, madam, you have not won everything! In general, thank you! And it's not worth fighting for those 2000, it's not worth it!

Best regards Juliana.

Спасибо за заботу!я не думала что Вы в серьез будете заниматься этим делом..просто хотелось комуто пожаловаться!

Что по поводу бонусов в тот день я начала с (0) на счету и набила более чем 2200руб.,а это не так просто рол года пыталась😊и думаю что я отбила эти бонусы.Хотя если по совести ,если я не отыграла бонусы и поставила деньги на вывод то почему меня никто не уведомлял мол мадам у вас не все отыграно!!!Вообщем спасибо Вам!и не стоит за те 2000 воевать оно того не стоит!

С Уважением Иулиания.

Thank you for providing more information, uliatolstova. Do I understand correctly that you are no longer interested in resolving this case? Do I have your permission to close the complaint?

Dear uliatolstova,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Close it! But as you wish😎

3акрыайте!А впрочем как хотите😎

Thank you for your confirmation, uliatolstova. I am closing this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.