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I requested my withdrawal through my Bitcoin address and I've never received anything it's been months. I wrote comments prior to this one but your site timed out I'm assuming. Please help me get my funds that's I'm rightfully owed. I only deal with casinos that withdraw through Bitcoin because it's super fast EVERYTIME. NOT ONE POTENTIAL SKAM. PLEASE HELP ME!! I'LL EVEN GIVE YOU A COMMISSION PERCENTAGE. HONESTLY

Dear korygills69,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with your Bitcoin withdrawal and the delay in receiving your funds.

To help us address this issue and assist you better, could you please provide the following details?

• Can you confirm the exact date when you requested the withdrawal and the amount you are expecting to receive?
• Have you received any communication from the casino regarding the status of your withdrawal or any issues they might have encountered?
• Were your winnings accumulated with or without an active bonus? This information will help us understand if there might be any specific terms affecting your withdrawal.
• Did you try reaching out to the casino through other methods or support channels to follow up on your request?

If you have any relevant communications, screenshots, or documentation related to your withdrawal, please forward them to petronela.k@casino.guru.

Thank you for providing these details – they’ll be really helpful as we investigate the situation and work towards finding a solution. We appreciate your cooperation.

Thank you in advance for your reply.

Best regards,

Petronela

I tried to get my withdrawal on 6/8/24 with my Bitcoin Verified Address. I won this money through a bonus and met all criteria.

Hi korygills69,

• Could you please clarify which bonus you used to accumulate your winnings? Was it a deposit bonus or a free bonus?
• Also, have you made any deposits into this casino using the Bitcoin e-wallet you’re now trying to withdraw your winnings to?

Thank you.

The bonus was a $100.00 free bonus with a play through of $2000.00 which I accomplished shockingly. I haven't made a deposit with this Bitcoin address but I've never had to make a deposit with I'm other to withdraw any other time or with any other casino its used for the form of withdrawal with no issues especially by Bitcoin having their own verification process. Also My account is verified with Slots of Vegas and I was told I'm ready for withdrawals at any time

Hi korygills69,

If your winnings were accumulated solely from a free bonus without making a real money deposit to activate it, please be aware that your winnings will be capped according to the maximum cashout rule, which is standard practice in most online casinos.

Kindly review the general bonus terms and conditions (here):

No Deposit Bonuses (Free Chips, Free Spins)

Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 times the face value of the bonus, with a minimum of $50. All free chips valued below $50 will come with a cashout limit of no more than, nor less than, $50.

Please proceed with requesting a new withdrawal for the amount of $100 and keep me updated on any further developments.

Thank you.

Dear korygills69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi korygills69,

Could you please advise if you redeemed any free bonuses from this casino in the past?

Ideally, please forward a screenshot of your bonus history to petronela.k@casino.guru or post it here when replying.

Thank you.

I haven't redeemed a bonus EVER

Thank you very much, korygills69, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks so much for bringing justice

Hello korygills69,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Slots of Vegas Casino to join the conversation.

Dear Slots of Vegas Casino,

Can you please provide information regarding the non-procedure of the player's withdrawal?

Greetings all,

I had a chance to review the situation and the win in question was the product of the 3rd consecutive free chip (with a 4th free chip deposited on top of that balance) without cash deposit. Per the terms and conditions of the casino and the free chips themselves only one free chip is valid between cash deposit/play sessions. The $100 maximum cashout value of the free chip would not be eligible for withdrawal.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Slots of Vegas

Dear korygills69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear korygills69,

Although it seems as though this issue has been clarified, as we haven't had a further response from you to confirm this, we are, unfortunately, forced to reject this complaint. There is not much that can be done without your cooperation.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Michal

Casino Guru