Spin247 Casino - Игрок испытывает трудности со снятием выигрыша.

I have requested a payment, but have not received any confirmation email or anything like that.

You can neither reach someone via the contact form nor via the support email

Habe dir Auszahlung beantragt, aber keinerlei Bestätigungsmail oder ähnliches erhalten.

Man erreicht weder jemanden über das kontaktformular, noch über die support email

Dear Robin,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Dear Robin,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Have not yet received the payout

Habe die Auszahlung bisher nicht erhalten

Could you please advise if you have received confirmation regarding a successful account verification? Looking forward to hearing from you.

Unfortunately, I have not received any feedback from this casino. They ignore any attempt to communicate.

Ich erhalte leider keinerlei Rückmeldung von diesem Casino. Sie ignorieren jeden Kommunikationsversuch.

Thank you very much, Robin, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Robin,

I looked at your complaint and will do my best to help you. I would like to invite Spin247 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.