Vegasino Casino - Игрок требует возврата средств после самоисключения.

I registered on robocat5 of Rabidi N.V., and on December 5th, my request for self-exclusion was accepted. However, the company's mistake was not excluding me from all their countless platforms. Unknowingly, I registered on Vegasino, which is under the same interests as robocat5. I am requesting a refund of the money I deposited on Vegasino, but the company is disregarding me as they have not responded to the email I sent to complaints.

Είχα κάνει εγγραφή στο robocat5 της rabidi n.v., στις 5 Δεκεμβρίου έγινε δεκτό το αίτημά αυτοαποκλεισμου μου.. το λάθος όμως της εταιρείας ήταν να μην με αποκλείσει από όλες τις πλατφόρμες της που διατηρεί και είναι άπειρες,έτσι εν άγνοια μου γράφτηκα στο vegasino που είναι ιδίων συμφερόντων με την robocat5 , ζητάω ότι λεφτά έβαλα στο vegasino πισω, η εταιρεία με απαξιώνει αφού δεν έχει απαντησει στο email που είχα στείλει στα complaints

Dear poufis81,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you're facing with your self-exclusion and the lack of response from the casino.

To better understand the situation and assist you in resolving this matter, could you please clarify the following:

• Did you receive any confirmation or acknowledgment of your self-exclusion request from robocat5 or Rabidi N.V. on December 5th?
• Was there any list of casinos or platforms provided where the self-exclusion would be applied?
• Have you directly contacted Vegasino's support team about this issue? If so, what was their response?
• Could you confirm the amount you deposited into Vegasino and provide any relevant communication or documentation regarding your request for a refund?

Please feel free to forward any relevant screenshots or communication to petronela.k@casino.guru to help us mediate the issue more effectively.

Your cooperation is essential for us to proceed with this case and find a resolution. Without your input, we may not be able to move forward.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an extremely high volume of complaints, we kindly ask for your patience. While we aim to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you happy holidays!