Wildsino Casino - Игрок считает, что вывод его средств задерживается.

I won big at Wildsino Casino on 20.02.2025 and now have a large amount in my account. Wildsino has some very low withdrawal limits, 5000 NOK per day and 70000 NOK per month. I can accept this as long as they pay out my withdrawals eventually. I got one withdrawal paid out on 24.02.2025, but after that it's completely stopped. I now have three withdrawals that are not being processed, the first from 21.02.2025. I contact LiveChat and support at regular intervals, but get the same crappy answer from everyone.

Dear Wenche,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thanks for the reply, I appreciate all the help. I will be patient and wait in the hope of a fair solution and in accordance with the payout rules full payout from Wildsino Casino within a reasonable time even if it will take months with such large amounts.

Dear Wenche,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi,

nothing has happened, my withdrawals are not being processed. Customer service keeps coming up with various excuses, but it is not possible that a serious casino can take that long. I have asked if they want documentation to verify my account, but then they also say I have to wait until the finance department requests it. Anything to delay payments it seems. But with such a large amount that I have won 405,940 NOK, as well as 3 unprocessed withdrawals of 14,800 NOK in total, I can't let them get away with it. It seems that they have a policy where customers have to wait so long for payments that they end up canceling and playing the money. But with such large amounts on the account they must understand that it will not happen. Thank you for any help you can give me, and if more documentation is needed, I have printscreens and video recordings of games where I won large amounts

Hi, today I received my first 3 withdrawals. I have made one new withdrawal and will continue to do so every day, and now I am excited to see if I will get all of my 400,000 NOK in the end.

Dear Wenche,

I'm glad to hear that your withdrawals have arrived.

Please let us know how much you could withdraw within a month period as unless they meet the maximum withdrawal limit as per their terms, there isn't much we can do and advise to wait only.

Awaiting your response.

Regards,

Nick

Thanks for your answer and all your help. I can only withdraw 70,000 NOK per month. I have now been waiting for three weeks for a payment of 14,800 NOK, and if I have to wait 3 weeks for the next payment, it will not be possible to request a withdrawal that corresponds to 70,000 NOK per month. In any case, I will try to withdraw 5,000 NOK every day, so we will see what happens.

Takk for svar og all hjelp. Jeg maks ta ut 70 000 NOK i måneden. Nå har jeg jo ventet i tre uker på utbetaling av 14 800 NOK, og hvis jeg må vente 3 uker til neste utbetaling så vil det jo ikke bli mulig å be om uttak som tilsvarer 70 000 NOK i måneden. Uansett så prøver jeg å ta uttak på 5000 NOK hver dag, så får vi se hva som skjer.

Dear Wenche,

Has there been any update regarding your withdrawals - did you try to request a smaller amount if it arrives faster?

Would it be possible to forward a screenshot of your withdrawal tab from the casino (with all the withdrawals - processed and pending visible)?

Please send it here or to nikolas.b@casino.guru.

Regards,

Nick

Hi, yes this is a "neverending story", but I just have to try to hold on. I have played and I have now lost some of the money, but I have had a lot of fun when I played 🙂 Anyway, I will send you printscreens of the payment history so far. The problem is that out of 3 simultaneous payments on March 19, only two of them came into my account. I make withdrawals continuously, and strangely enough, a payment came on my withdrawal made on March 19 the following day, that is, March 20. Could it be to camouflage the missing payment from March 19? I will also send you a bank statement from my Revolut account for the relevant dates.

I have been given a VIP contact, Boryana, who will help me with everything and there is an opening for me to be able to have higher withdrawals entered manually. This had to be applied for, the processing time on that application was very fast and I was rejected after a few hours. I will not be wasting any more money now, the remaining amount is now NOK 195,000 with two withdrawals of NOK 5,000 that are being processed, plus the payment of NOK 5,000 that did not find its way to my account. Guess who got it?

Hei, ja dette er en "neverending story", men jeg må bare å prøve å holde ut. Jeg har spilt og en del av pengene har jeg nå tapt, men har hatt deg veldig gøy når jeg spilte 🙂 Uansett jeg sender deg printscreens av betalingshistorikken til nå. Problemet er at det ved 3 samtidige utbetalinger den 19. mars, så kom bare to av den inn på min konto. Jeg legger inn uttak fortløpende, og merkelig nok så kom det utbetaling på mitt uttak lagt inn 19. mars påfølgende dag, altså 20. mars. Kan det være for å kamuflere den manglende utbetaling fra 19. mars? Jeg sender deg også et kontoutdrag fra min Revolut konto for de aktuelle datoene.

Jeg har fått en VIP kontakt, Boryana, som vil hjelpe meg med alt og det er en åpning for at jeg skal kunne få høyere uttak lagt inn manuelt. Dette måtte søkes om, behandlingstiden på den søknaden var veldig rask og jeg fikk avslag på det etter noen timer. Jeg kommer nå ikke til å spille bort mer penger, restbeløpet er nå NOK 195 000 med to uttak på NOK 5000 som ligger til behandling, pluss den utbetalingen på NOK 5000 som ikke fant vegen til min konto. Skal tro hvem som fikk den?

I can't send the bank statement, which is a PDF file, but I'm happy to send it another way if you want to see it 🙂

Jeg får ikke sendt kontoutdraget som er en pdf fil, men sender den gjerne på annen måte hvis du vil se den 🙂

Thank you Wenche for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks for your help and support Nick.

Things happen here all the time, my VIP contact wanted to "help" me once again with a manual withdrawal of NOK 50,000. Then I got this email:

Boryana (Wildsino)

March 23, 2025, 15:21 EET

Dear Wenche,

After a thorough review by our relevant team, they have informed us that unfortunately a manual withdrawal cannot be made to Revolut. In order to process your withdrawal manually, we therefore need Norwegian bank details.

As soon as we receive the necessary information, we will ensure that the withdrawal is processed as quickly as possible.

Thank you for your understanding and we appreciate your cooperation. Please let us know if you have any questions or need further assistance.

Kind regards,

Boryana

VIP - Loyalty & Hospitality

Takk for hjelp og støtte Nick.

Her skjer det ting hele tiden, VIP kontakten min ville "hjelpe" meg enda en gang med ett manuelt uttak på NOK 50000. Da fikk jeg denne mailen:

Boryana (Wildsino)

23. mars 2025, 15:21 EET

Kjære Wenche,

Etter en grundig gjennomgang fra vårt relevante team har de informert om at et manuelt uttak dessverre ikke kan gjennomføres til Revolut. For å kunne behandle uttaket ditt manuelt, trenger vi derfor norske bankopplysninger.

Så snart vi mottar de nødvendige opplysningene, vil vi sørge for at uttaket blir behandlet så raskt som mulig.

Takk for din forståelse, og vi setter pris på samarbeidet. Gi oss gjerne beskjed hvis du har spørsmål eller trenger ytterligere hjelp.

Vennlig hilsen,

Boryana

VIP - Lojalitet & Gjestfrihet

It says that Wildsino Casino accepts Norwegian players, for those who don't know, we have a law in Norway that states that Norwegian banks cannot be used for deposits and withdrawals in foreign gambling sites.

That's why I use Revolut.

But now Wildsino, who wants to attract Norwegian players, is using Norwegian banks' legal requirements in this cynical way. They know very well that I cannot use a Norwegian bank in this context, Norwegian banks "freeze" money that comes from a foreign casino. I have also not used a Norwegian bank to make deposits in a foreign casino, it would not have gone through. So can someone explain to me what they are doing with my Norwegian bank statement?

Det står at Wildsino Casino tar i mot norske spillere, for de som ikke vet det har vi en lov i Norge som sier at norske banker ikke kan brukes til innskudd og uttak i utenlandske spillsteder.

Derfor bruker jeg Revolut.

Men nå bruker Wildsino, som vil lokke til seg norske spillere, norske bankers lovpålegg på denne kyniske måten. De vet meget godt at jeg ikke kan bruke en norsk bank i denne sammenheng, norske banker "fryser" penger som kommer fra et utenlandsk casino. Jeg har heller ikke brukt en norsk bank til å gjøre innskudd i et utenlandsk casino, det hadde ikke gått gjennom. Så kan noen forklare meg hva de skal med min norske kontoutskrift?

Dear Wenche, I've just reviewed your case and am sorry to hear about your struggles with delayed withdrawals. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear Wildsino Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please, specify the current status of the player's withdrawal request and when Wenche can expect it to be processed from your side. Clarify why the withdrawals have not been processed following your own T&C and why there have been significant delays.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia