Wir-Wetten Casino - Вывод средств игрока задерживается.

Hello, I hope I can get help here. I made a deposit at WirWetten with a bonus on November 13th and after the end of Wager I then paid out 1000 with EcoPayz. The next day you asked me to send docs even though I was already verified. I did that too. Then you kept telling me I had to wait. And 3 days ago you wrote to me, I will get my money in 24 hours. More than 72 hours have now passed and the status has still not changed and my questions are being ignored. I hope you can help me. Kind regards

Hallo,ich hoffe ich bekomme hier Hilfe. Ich habe am 13.11 bei WirWetten mit Bonus einbezahlt und nach dem Ende von Wager habe ich dann 1000 mit EcoPayz ausgezahlt . Nächste Tag haben Sie mich gebeten Docs zu schicken ,obwohl ich schon verifiziert war. Das habe ich auch gemacht. Dann haben Sie mir immer nur gesagt ich muss warten . Und vor 3 Tagen haben Sie mir dann geschrieben ich bekomme mein Geld in 24 Stunden. Jetzt sind schon mehr als 72 Stunden vorbei und im Status hat sich immer noch nichts getan und meine Fragen werden ignoriert. Ich hoffe ihr könnt mir helfen. Mfg

Dear Sergey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Sergey,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.