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I have been having a lot of trouble withdrawing money, they gave me an email to verify documents but it doesn't accept emails and rejects them.

Da parecchio tanto problemi per prelevare soldi, mi hanno dato un email per la verifica documenti ma non accetta le email le rifiuta.

Dear Fifa00566,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thank you for answering me, I explain myself better and for a long time I would like to withdraw my money.

I got to the verification of my documents that the site asked me to send the documents to .

I have been sending documents to have them verified for many days but they always reject the emails I send.

They are doing this on purpose so that I don't have to withdraw my money and take a long time.

Please help me

Vi ringrazio per avermi risposto, mi spiego meglio e già da tanto tempo che vorrei prelevare i miei soldi.

Sono arrivato alla verifica dei miei documenti che mi ha chiesto il sito mi hanno detto di inviare i documenti a kyc@ybets.com.

Sono tanti giorni che invio i documenti per farli verificare ma rifiutano sempre le email che invio .

Lo stanno facendo a posta per non farmi prelevare i miei soldi e tanto tempo.

Vi prego di aiutarmi

I wanted to warn you that after several emails that I sent, they entered my Outlook email making me block the email. They are hackers, be careful.

They don't want me to take my money

Volevo avvisare che dopo diverse email che ho inviato , mi sono entrati nella mia email Outlook facendomi bloccare l'email. Sono degli hacker, state attenti.

Non vogliono farmi prendere i miei soldi

Dear Fifa00566,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning, no unfortunately they didn't give me anything.

And they don't even reply to my emails.

Buongiorno, no purtroppo non mi hanno dato niente.

E non mi rispondono nemmeno per email.

Dear Fifa00566,

Would it be possible to forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick