I uploaded my KYC documents, but about a week later, I received the following email.
"
Hi ,

Some of the documents you submitted have failed the verification, please login on the website and provide again the required documents."
So when I tried to log in, my account was frozen.
When I replied to the email about it, the email was also blocked.
I only have a memory of whether I used the welcome bonus here or not. Of course, I have never applied for a withdrawal. I've never contacted support. What is this casino? It's more annoying than a bogus casino
I don't even know what the problem is

I want to shout the F-word out loud

The terms and conditions page won't open (either on PC or mobile). Maybe they don't want me to read the terms and conditions. The promotions page won't open either. So I don't know what it's about. Where did CasinoGuru get this information?
I tried a promotion called Lucky333 and the wagering requirement was 100x.
I couldn't use that up, so I canceled it and my balance went to zero. (Of course, I hadn't played a single game.) The chat support listened to my story, but they said they would check with another department and then I haven't heard back.
I don't really want to complain about it, since it's only about 50 USD. But it's possible that this is also a fraudulent casino.

PS 06.jul 2024
No communication from support.
This is also a scam casino.
Any legitimate casino will likely give you some sort of response.
Deposits are not recommended.

規約ページが開きません。（PCからもモバイルからもです）規約を読ませたくないのかもしれません。プロモーションのページも開きません。そのため内容が不明です。カジノグルは何を見てこの情報を得たのですか？
Lucky333というプロモーションを使ってみたら賭け条件が百倍でした。
そんなものは消化できないのでキャンセルしたら残高がゼロになりました。（もちろん１プレイもしていません）チャットサポートは話をきいてくれましたが別の部署で確認するといってから返事がありません。
所詮50USD程度のことなのであまりガタガタいいたくはありません。ただ恐らくはここもインチキカジノなのかもしれません。

P.S 06.jul 2024
サポートからの連絡はありません。
ここもインチキカジノです。
まともなカジノであれば何らかの返事があるはざです。
入金はお勧めしません。

I don't understand why this place has a low rating.
Generous bonuses, supposedly good RTP and plenty of deposit and withdrawal methods.
It's all good.
However, it sometimes took a little time to withdraw funds.

なぜここの評価が低いのか解りません。
潤沢なボーナス、恐らくは良いRTPに豊富な入金、出金方法。
良いことずくめです。
ただ、出金には少し時間がかかることもありました。

The RTP may be a coincidence, but it was good. KYC is also quick. The support contact is also very responsive and it is a casino full of good things so far. However, withdrawals are a different matter.

P.S 20240603
I was able to withdraw about $2,000 safely. However, the account was disabled.
I am hated by this casino group .

I may have fallen for another scam casino.
I applied for a withdrawal of 900 USD along with KYC 2 days ago, but there is no response. I looked for chat support, but there was none. That's why I contacted them by email yesterday, but there was no response either. In past experience, casinos that do not respond to user inquiries or are slow to respond are likely to be scammed. I'll revise the review if I get a response in the near future

P.S20240506
Past complaints have also been unresolved due to lack of contact. There is no doubt that this is a scam casino.
I think.
can't get in touch with the casino about the issue.
Beginners praise it profusely in reviews.
If have either of these that it is a scam casino.

P.S 20240509
I've emailed support many times. However, there has been no response yet

P.S 20240510
I've already given up. There is nothing you can do about a casino that you can't contact. After all, the important thing in choosing a casino is the time it takes to withdraw. Rather than giving a reason and evaluating the score, you should collect information on the time it takes to withdraw

I played a little bit the other day. I immediately applied for a withdrawal because it increased by several hundred dollars. But for some reason it was canceled. When I applied again and inquired by e-mail, I received a reply in a few minutes. He said, 'It seems to have been canceled due to technical issues, and it will be executed shortly.' He was right, and a few minutes later, the winnings came to my wallet. Since it is a system, there may be a problem somewhere. However, the value of customer service is the ability to respond quickly to such inquiries. What I want to say is that the customer service response I inquired about today was very good!
Please continue this quality;)

I played it a few times normally and left it for a few weeks, but I don't know why, but my account was disabled. Is this also related to DAMA or Hollycorn? My account is getting disabled all over the place.
If the casino tell me why, I won't feel bad

The bonus is very good. Earlier, I thought it was only a 100% bonus, but a 150% bonus came on its own. The amount of bets will increase, so whether the result is good or not is another matter. The results were not very good. The RTP of this casino is the highest value. However, there is no sign of such a thing. Money is swallowed in a straight line. It's my money grave. I felt it when I deposited before, but I can only think that it is working with a different RTP.

It's a personalized offer for you. So I received an email with a 150% bonus. I immediately deposited 400 euros. And asked for a bonus in the chat. Then the chat support will say, "You can't use the bonus. Like. It's a shame to send a promotional email with an individual offer from the casino and then reject it after making a deposit. I liked the style of the casino's bonuses, but I completely hated it because of this