NetBet Casino DE - Игрок недоволен настройками лимита проигрыша в казино.

Dear Sirs and Madames,

I paid in the above mentioned casein for the first or second time, and after I set the loss limit to 60 at 360 euros and the loss limit did not become active at 300, I became puzzled, mainly because I always use a Macron tool because I did that Standard autostart of casinos don't trust .. suddenly I was down faster than the police allowed and the live chat meant boldly to me, if I activate a loss limit, it is only active after a week ... please what? How am I supposed to know what I'm going to play, deposit, etc. next week? The name of the live chat collaborating is thorsten. Hope you can help me because I think it is fraud if you tell me that it is only active after 1 week even though it is not so

Sehr geehrte Damen und Herren,

Habe auf oben genanntes Ccasin das erste mal oder zweite mal einbgezahl, und nachdem ich bei 360 Euro den verlustlimit auf 60 gesetzt habe, und bei 300 das verlustlimit nicht aktiv wurde wurde ich stutzig vor allem, weil ich immer ein Macron Tool benutze weil ich dem Standard autostart von casinos nicht traue.. plötzlich war ich schneller unten als die Polizei erlaubt und der live Chat meinte dreist zu mir, wenn ich ein verlustlimit aktiviere, ist dieser erst  nnach einer Woche aktiv... bitte was? Woher soll ich denn wissen, was ich in der nächsten Woche spiele, einzahlen, etc? Der Name vom live chat mitarbeitet lautet thorsten. Hoffe sie können mir helfen weil ich finde es ist Betrug wenn man mir sagt, das es erst nach 1 Woche aktiv ist obwohl dem so gar nicht ist..to

Dear Yasin,

Thank you for contacting Casino Guru and bringing this issue to our attention. I agree with you; if the loss limit only takes effect after one week, it misses its purpose. Could you please upload the screenshots of the conversation with the casino rep referring to this issue?

Best regards,

Peter

Dear Yasin,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Hello casino guru team sorry for the late reply ... hane for support after a transcript

No answer and then I'm not even taken off the queue

I hope dersupport gives me that ... and they still haven't unlocked my account ... very dubious

Hello casino Guru Team tut mir leid für die späte Antwort... hane beim Support nach einem transcript

Keine Antwort und dann werde ich nicht mal von der Warteschlange genommen

Ich hoffemal dersupport gibt mir den.... und meinen Account haben die immer noch nicht entsperrt... sehr unseriös

Hi Yasin, 

Thank you for the reply. I will contact the casino and we'll see how they respond. You will be notified as soon as the casino replies.

Hmm .. no answer yet? The support employee who incorrectly claimed that a loss limit only took effect after a week was called thorsten. I still remember that.

Hmm.. noch keine Antwort? Der supportmitarbeiter, der fälschlicherweise behauptete, das ein verlustlimit erst nach einer Woche aktiv wird hieß thorsten. Das weiss ich noch genau.

Hi Yasin,

I spoke to a casino representative and he said he would forward the complaint to the relevant department.

OK thank you. I'm curious. Really great what you are doing here ... my praise to this site.

Ok, vielen Dank. Bin gespannt. Echt toll was ihr hier macht... mein Lob an diese Seite.

We would like to ask the NetBet Casino DE to reply to this complaint. We are extending the timer by 7 days. 

Netbet apparently has a lot to do ....

Netbet hat anscheinend viel zu tun....

Hi Yasin, 

I contacted the casino repeatedly by Skype. At first, it seemed, that the casino rep was interested in solving the issue. However, he then stopped responding. I'm really sorry but there is not much that can be done without the help of the casino. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the change of rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be immediately notified by email. I wish I was of more help.

Best regards,

Peter

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Yes, the netbet casino has unlocked my account again ... I was told that this loss limit only applies to my deposits ... doesn't that really mean deposit limit?

Edit: I'm sorry Peter that I didn't answer in time had a lot on my ears, I think it's great and exemplary how they work for our problems thanks again

Ja das netbet casino hat mein Account wieder entsperrt... es wurde mir gesagt, das dieser verlustlimit nur für meine Einzahlungen gilt.... heißt das dann nicht eigentlich einzahlungslimit?

Edit: tut mir leid Peter das ich nicht rechtzeitig geantwortet habe hatte viel um die Ohren ich finde das klasse und vorbildlich wie sie sich für unsere Probleme einsetzen danke vielmals nochmal

Hi Yasin,

I see, that makes sense now. It is always better to find out how the loss limit works right at the beginning. If you contact the support, they should be able to explain this to you. You are very welcome, can we consider the issue resolved?

The player was informed about how the loss limit in the casino works and his account was unlocked. We consider the issue resolved. 

Yasin, thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future.